Refund policy

Return and Refund Policy

We want you to feel confident shopping with Kaileboutique. Because our products are fulfilled by independent supplier partners, return eligibility, return destinations, shipping fees, and refund approval may vary by product and supplier.

To request a return, contact us at shopkaileboutique@gmail.com within 30 days of receiving your order. Include your order number, the item you want to return, and the reason for your request. We will review your request with the supplier and let you know which return or refund options are available.

Please do not send an item back until you receive return instructions from us. Returns sent without approval may not be accepted. If a return is approved, we will provide the correct return address and explain whether a return label is available or whether return shipping costs apply.

Returned items must generally be unworn, unused, and in their original condition with tags and packaging. Personal-care products, personalized products, final-sale items, and gift cards may not be returnable.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and include clear photos. We will work with the supplier to make it right.

If a refund is approved, it will be issued to your original payment method. Your bank or card provider may take additional time to post the refund.

This policy does not limit any rights you may have under applicable law.